DEC 2015 - PRESENT

CONTENT COORDINATOR

@ SHUTTERSTOCK

SAN FRANCISCO, CALIFORNIA

Interviews avg. 10 candidates and hires avg. 2 remote contractors per month to review images submitted to Shutterstock and Bigstock sites

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Presents training sessions to avg. 2 remote image reviewers/month on quality standards, intellectual property policies, and system functionality

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Facilitates evaluation of 700,000 images/week by

answering questions and reaching quick and accurate

decisions to accelerate industry-leading TTM

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Manages team of 30+ reviewers (contractors) to

ensure team meets weekly KPIs, reviewing 100% of submissions/week with max 1-day turnaround

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Writes and updates avg. 5 policies per month on

quality standards and compliance policies; creates

documentation on how to evaluate images

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Works across departments and time zones to provide

customer and technical support; resolves submitter

complaints and inquires on content rejections

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JUL 2014 - DEC 2015

CONTENT ASSISTANT

@ COMMON SENSE MEDIA

SAN FRANCISCO, CALIFORNIA

Responded to ave. 100 user inquiries/wk, which

boosted community engagement and increased user-generated content by 25%

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Built Google Analytics reports and communicated

findings to team, which informed content strategy 

and increased traffic by avg. 15%/week

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Project management for sitewide content refresh that ensured most up-to-date information and most 

relevant search results for users

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Wrote 5 monthly “Best of” lists and blog posts which 

promoted new site content and highlighted monthly 

editorial themes

JAN - JUL 2014

EXECUTIVE ASSISTANT

@ EXPLORATORIUM

(contract)

SAN FRANCISCO, CALIFORNIA

Organized and prioritized email inboxes and other

confidential data for 2 Directors; acted as gatekeeper

for calendar requests and commitments

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Instituted procedures for tracking/updating Salesforce

data, which led to more consistent communication

amongst executives and external clients

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Planned and executed client meetings, workshops,

and special events for groups of up to 100+

internal/external attendees

DEC 2011 - DEC 2013

PROJECT COORDINATOR

@ EDUCATION RESOURCE STRATEGIES

WATERTOWN, MASSACHUSETTS

Provided comprehensive support to 50-person 

staff: analyzed operations and workflows; conceived and

initiated new operational systems that improved

communication, and enhanced cross-team collaboration

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Built strong relationships with managers and staff,

generating a supportive culture and productive team

in a heavily deadline-driven environment

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Optimized structure and workflows for company

intranet, resulting in greater speed and access to

time-sensitive information for staff and clients

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Designed and co-led company's first orientation program 

for new hires

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Created and implemented company's first employee 

manual outlining all business procedures and office protocols.

JAN 2011 - DEC 2011

MUSEUM STORE SUPERVISOR @ HARVARD UNIVERSITY

CAMBRIDGE, MASSACHUSETTS

Supervised 6 associates: created rotation schedules,

approved/denied PTO requests,resolved personnel

issues, conducted performance reviews

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Partnered with Dir. of Operations in ordering store

products, managing inventory, and reconciling

financials of $500K museum gift store budget

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Researched new products and cultivated vendor

relationships; coordinated meetings with sales

representatives and negotiated payment terms

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Created job postings, interviewed, hired, and onboarded new museum store employees; trained

new hires on museum operations and Harvard policies

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JUL 2008 - JAN 2011

VISITOR SERVICES SUPERVISOR

@ MARY BAKER EDDY LIBRARY

BOSTON, MASSACHUSETTS

VISITOR SERVICES SUPERVISOR   OCT 2009 - JAN 2011

Worked with Dir. of Operations to manage the museum store ordering, merchandising, and inventory processing

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Created daily and monthly rotation schedules for team, 

ensuring adequate coverage and equal task distribution

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Performed all associate duties (see below) and supervised staff of 5 visitor services associates

VISITOR SERVICES ASSOCIATE      JUL 2008 - OCT 2009

Rotated daily as tour guide, store associate, admissions clerk, and greeter

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Individually presented 20-, 40-, and 60-minute guided tours 

to groups of 1 to 100 visitors up to 6 times per day

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Reconciled daily cash and credit card deposit totals averaging $5K per day; ensured sufficient bill distribution for next day